BOOKING STEPS

How do I book a property?

You can book a property following the steps described in the section HELP AND INFORMATION>HOW TO BOOK:
http://dhvillas.com/how-to-book/

Which documents do I need to send to finalize a reservation?

To finalize a reservation you need to send a copy of the booking form duly filled and signed, a copy of an identity document/passport of the person making the reservation and the evidence of payment.

What are DH Villas' payment methods?

DH Villas’ payment methods are bank transfer and credit card. Further details can be found in the section HELP AND INFORMATION>HOW TO BOOK:  http://dhvillas.com/how-to-book/

Where can I find the regulations and sales conditions?

The regulations and sales conditions are available in the relative section HELP AND INFORMATION >TERMS AND CONDITIONS>GENERAL SALES CONDITIONS: http://dhvillas.com/terms-and-conditions/

How can I cancel my reservation?

It is possible to cancel a reservation sending an email/fax to the agency indication your motivation. All details about penalties are clearly mentioned in the section HELP AND INFORMATION >TERM AND CONDITIONS>GENERAL SALES CONDITIONS: http://dhvillas.com/terms-and-conditions/

Do I need an insurance?

All bookings through our agency include an insurance for cancellation. For more details check the section HELP AND INFORMATION>TERMS AND CONDITIONS>CANCELLATION INSURANCE CONDITIONS.

How can I check my booking details?

All booking details can be checked directly in the email received from the system.

How can I take an option?

You can ask for an option filling a request for the structure on DH Villas’ website or sending an email directly to our staff at booking@dhvillas.com.

How long does an option last?

Options can last 72, 48 or 24 hours, depending on the period in which the request is made. Expiry date will be clearly mentioned among the details of the option; after the designate deadline the property will become free for other customers and available for on line booking.

Is it possible to change the number of guests before departure?

It is possible to modify the number of guests before departure within the accommodation capability limits allowed and published on DH Villas’website. Any change shall be compulsorily and promptly communicated to the agency.

PRICES AND PAYMENT TERMS

What does the property price include?

All services included in the property price are mentioned under the apposite heading SERVICES INCLUDED IN THE RENTAL for every structure published on DH Villas’website.

How much deposit do I need to pay to confirm the booking?

To confirm the booking you need to transfer a down payment of 25% of total amount + euro 80 as booking costs, within and no later two working days from the moment the reservation is made.

When is my booking balance due?

Balance for the booking has to be transferred within 45 days prior to the day of arrival; for reservations made less than 45 days prior to the first day of the rental period, you’ll be asked to pay the full amount within two working days from the moment the reservation is made.

Are there transaction costs for the payment?

In case of payment by bank transfer, the transaction costs will depend on the conditions and policies applied by the customer’s bank. Credit card costs amount are included. It is recalled that any additional cost and, in any case, relative to banking transactions may not be charged to DH Villas.

Why was my credit card transaction not successful?

When your credit card transaction does not go through, that’s usually because:

a) the page to complete the on line payment was early abandoned, without waiting for the system to re-load correctly; that means you always need to check the operation has been successfully completed before abandoning the page;

b) you didn’t update the secure code of your credit card.
In the event you’re still unable to finalize the operation for issues that go beyond a temporary system failure, we recommend you to take contact with your bank.

Do I have to pay a tourist tax for the booked structure?

The municipality statute at the destination of your stay sets the conditions about tourist tax.
If this additional cost is present, the relative amount will be clearly mentioned under the apposite heading SERVICES AT AN ADDITIONAL FEE  in the MORE DETAILS section of every property published on Dh Villas’website. Please, note that the presence and relative amount of the tourist tax might be modified by local authorities without prior notice to the agency; for this reason you might frequently find the following indication: ‘to pay directly to the owner of the house if due’.

What is security deposit? How do I have to pay it and when do I get it back?

The security deposit is a sum that the customer has to pay the owner or his representative upon arrival in the property to protect from possible damages caused to the structure or furnishings/fittings during the stay. Said amount has to be paid by cash and it’s indicated under the apposite heading SECURITY DEPOSIT (PAYABLE UPON ARRIVAL), in the PRICES section of every property published on DH Villas’web site. The security deposit will be returned to the customer at the moment of departure after a check-out of the house condition and with possible deduction for any caused damage or extra costs that were not included in the rental price. For further details, please visit the section HELP AND INFORMATION>TERMS AND CONDITIONS> BOOKING CONDITIONS>SECURITY DEPOSIT: http://dhvillas.com/terms-and-conditions/

ABOUT THE VACATION HOUSE

Is there Internet connection available?

The presence of Internet connection is mentioned under the heading AMENITIES of every property published on DH Villas’website. There you’ll find also the type of connection available. To check whether this service is included in the price or available at an extra fee, please refer to the section SERVICES INCLUDED IN THE RENTAL. When not included in the property price, you’ll find all details about extra charges under the heading SERVICES AVAILABLE UPON REQUEST AT ADDITIONAL FEE in the MORE DETAILS section.

Can I have other guests joining my group during the stay?

During the stay other people might join your group, as long as you do not exceed the accommodation capability published on DH Villas’website. In any case, it is advisable that you promptly communicate this change in the number of guests during the stay.

How do I make a review?

To make a review of your stay in one of our vacation houses, you can write your comment in the section CREATE YOUR OWN REVIEW on the property booked, or send an email at the following address: info@dhvillas.com
Our staff will be happy to publish  your comment for the relative structure on DH Villas’website.

How are the provided distances in the property description measured?

The distances provided in the property description are approximate, generally indicated by the owners of the structures. For more detailed information, you can refer to the map in the section LOCATION for every property published on DH Villas’website.

When is the pool open?

Usually the pool is open from May to September. In any case, we recommend you to check this information at the heading SWIMMING POOL>OPENING PERIOD of every structure published on DH Villas’website. For special request you can send an email to the staff at booking@dhvillas.com

Are pets allowed? Are there any extra charges to pay?

When pets are allowed you have this information clearly mentioned at the heading PET-FRIENDLY of every structure published on DH Villas’website. To check if additional costs are present, you can refer to the section SERVICES AT AN ADDITIONAL FEE  under MORE DETAILS.

Are bed linen and bathroom/kitchen towels included in the price?

Usually bed linen and bathroom/kitchen towels are always included in the price. In any case, you can verify all details  under the heading SERVICES INCLUDED IN THE RENTAL in the section MORE DETAILS.

When is bed linen changed?

For stays of multiple consecutive weeks, change of bed linen is provided weekly, commonly on Saturday. In case of special requests or needs, you can directly refer to the owner/responsible of the structure on spot.

Which services can be added to my booking?

All services that can be added to your booking are listed in the section TOP EXPERIENCES of DH Villas’website: http://dhvillas.com/top-experiences/

Is a car essential?

Most of the properties are located in the countryside, not always served by public transport. To move during your stay, a car is highly recommended.

Is final cleaning included in the price?

Final cleaning of the property is included in the weekly price, unless otherwise specified under the heading SERVICES INCLUDED IN THE RENTAL, in the section MORE DETAILS of every structure of DH Villas’website. If said service is not mentioned in the list, final cleaning represents an additional cost to be paid on spot at your arrival to the owner of the house. To check how much it’s due, please refer to the section MORE DETAILS>SERVICES AT AN ADDITIONAL FEE.

Is there a midweek cleaning service included in the price?

Usually for multiple consecutive week stays, the owner provides with a little weekly tidying up (bathrooms and change of linen). Those who might require in depth cleaning can consult the price list published in the section MORE DETAILS>SERVICES AVAILABLE UPON REQUEST AT AN ADDITIONAL FEE> EXTRA CLEANING DURING VACATION for the relative structure. This additional service can be requested and agreed upon directly on spot with the owner/responsible for the structure.

Who takes care of garden and pool maintenance?

Garden and pool maintenance is provided by the owner or by his personnel. Usually these works take place early in the morning not to invade the guests’privacy. However the customer might arrange days and times for this maintenace works upon arrival, according to his own preferences and needs.

Is there a baby cot or high chair available in the property?

The presence of a baby cot or high chair is mentioned under the heading AMENITIES of every structure published on DH Villas’s website. Where present, that’s usually a single item per type of equipment. In case you may want to verify their presence or ask further information on available quantities, you can always send a request to DH Villas’staff at booking@dhvillas.com that will check with the owner the possibility to get/add a baby cot or high chair during your stay.

ARRIVAL DEPARTURE

When and how do I get the property address?

Property address is provided upon reception of the balance. You’ll be sent an email with an attached document called DIRECTIONS, summarizing the booking details, the street directions and giving useful contact numbers you can refer to on the day of arrival and during your stay. Before receiving the property address, it is possible to verify the exact position of the structure thorugh the apposite section LOCATION of every structure published on DH Villas’website. Click on the icon for the satellite view and zoom following the red pointer indicating the house.

When and how am I receiving the property keys?

Keys are provided directly at your arrival in the property by the owner of the house or responsible for your welcome, who will give you also basic information for the stay.

Who's the contact person on arrival?

On arrival day you should take contact directly with the owner/responsible for the structure using the numbers indicated in the travel documents.

What are expected times for check in and check out?

By regulations check in times are from 16.00 to 19.00, whereas check out shall be within 10.00 in the morning. For further details, visit the section HELP AND INFORMATION>TERMS AND CONDITIONS>BOOKING CONDITIONS> ARRIVAL AND DEPARTURE TIMES: http://dhvillas.com/terms-and-conditions/

Is it possible to get to the property exceptionally outside arrival times given by regulations?

In case of arrivals before or after the suggested times, please send us an email at booking@dhvillas.com to prevent any inconvenience and verify availability of the owner/responsible for the structure. For further clarifications visit the section HELP AND INFORMATION>TERMS AND CONDITIONS>BOOKING CONDITIONS>ARRIVAL AND DEPARTURE TIMES: http://dhvillas.com/terms-and-conditions/

What kind of information do I need to send the agency before getting to the property?

Before getting to the property, customers shall send all personal information relative to all guests staying at the property for purpose of notifing attendance to the competent local authorities. For further clarifications visit the section HELP AND INFORMATION>TERMS AND CONDITIONS>BOOKING CONDITIONS >NUMBER AND IDENTIFICATION OF GUESTS: http://dhvillas.com/terms-and-conditions/