You can book a property using the on line system; follow out the procedure described in the section HELP AND INFORMATION>HOW TO BOOK:
To finalize a reservation you need to send a copy of the booking form duly filled and signed, a copy of an identity document/passport of the person making the reservation and the evidence of payment.
DH Villas’ payment methods are the following: bank transfer and credit card. Further details can be found in the section HELP AND INFORMATION>HOW TO BOOK: http://dhvillas.com/how-to-book/
The regulations and sales conditions are available in the relative section HELP AND INFORMATION >TERMS AND CONDITIONS>GENERAL SALES CONDITIONS: http://dhvillas.com/terms-and-conditions/
It is possible to cancel a reservation sending an email/fax to the agency in which you indicate your motivation. All details about penalties are clearly mentioned in the section HELP AND INFORMATION >TERM AND CONDITIONS>GENERAL SALES CONDITIONS: http://dhvillas.com/terms-and-conditions/
All bookings through our agency include an insurance in case of cancellation.For more details check the section HELP AND INFORMATION>TERMS AND CONDITIONS>CANCELLATION INSURANCE CONDITIONS.
All booking details can be checked directly from the email received from the system.
To take an option you can block temporarily the structure on the DH Villas website or send an email directly to our staff.
Options can last 72, 48 or 24 hours, depending on the period in which the request is made. Expiry date will be clearly mentioned among the details of the option; after the designate deadline the property will become free for other customers and available for on line booking.
It is possible to modify the number of guests before departure within the accommodation capability limits allowed and published on DH Villas’web site. Any change shall be compulsorily and promptly communicated to the agency.
PRICES AND PAYMENT TERMS
All services included in the property price are mentioned under the apposite heading SERVICES INCLUDED IN THE RENTAL for every structure published on DH Villas’web site.
To confirm the booking you need to transfer a down payment of 25% of total amount + euro 60 as booking costs, within and no later two working days from the moment the reservation is made.
Balance for the booking has to be transferred within 45 days prior to the day of arrival; for reservations made less than 45 days prior to the first day of the rental period, you’ll be asked to pay the full amount within two working days from the moment the reservation is made.
In case of payment by bank transfer, the transaction costs will depend on the conditions and policies applied by the customer’s bank. Credit card costs amount to 2,5%. It is recalled that any additional cost and, in any case, relative to banking transactions may not be charged to DH Villas.
When your credit card transaction does not go through, that’s usually because:
a) the page to complete the on line payment was early abandoned, without waiting for the system to re-load correctly; that means you always need to check the operation has been successfully completed before abandoning the page;
b) you didn’t update the secure code of your credit card.
In the event you’re still unable to finalize the operation for issues that go beyond a temporary system failure, we recommend you to take contact with your bank.
The municipality statute at the destination of your stay sets the conditions about tourist tax.
If this additional cost is present, the relative amount will be clearly mentioned under the apposite heading SERVICES AT AN ADDITIONAL FEE (TO PAY AT ARRIVAL), in the MORE DETAILS section of every property published on Dh Villas’web site. Please, note that the presence and relative amount of the tourist tax might be modified by local authorities without prior notice to the agency; for this reason you might frequently find the following indication: ‘to pay directly to the owner of the house if due’.
The security deposit is a sum that the customer has to pay the owner or his representative upon arrival in the property to protect from possible damages caused to the structure or furnishings/fittings during the stay. Said amount has to be paid by cash and it’s indicated under the apposite heading SECURITY DEPOSIT (PAYABLE UPON ARRIVAL), in the PRICES section of every property published on DH Villas’web site. The security deposit will be returned to the customer at the moment of departure after a check-out of the house condition and with possible deduction for any caused damage or extra costs that were not included in the rental price. For further details, please visit the section HELP AND INFORMATION>TERM AND CONDITIONS> BOOKING CONDITIONS>SECURITY DEPOSIT: http://dhvillas.com/terms-and-conditions/
ABOUT THE VACATION HOUSE
The presence of Internet connection is mentioned under the heading AMENITIES of every property published on DH Villas’web site. There you’ll find also the type of connection available. To check whether this service is included in the price or available at an extra fee, please refer to the section SERVICES INCLUDED IN THE RENTAL. When not included in the property price, you’ll find all details about extra charges in the PRICES section, under the heading SERVICES AVAILABLE UPON REQUEST AT AN ADDITIONAL FEE.
During the stay other people might join your group, as long as you do not exceed the accommodation capability published on DH Villas’web site. In any case, it is advisable that you promptly communicate this change in the number of guests during the stay.
To make a review of your stay in one of our vacation houses, you can write your comment in the section “LEAVE A REPLY” on the property booked, or send an email at the following address: email@example.com.
Our staff will be happy to publish your comment of the relative structure on DH Villas’web site.
The distances provided in the property description are approximate, generally indicated by the owners of the structures. For more detailed information, you can refer to the map in the section LOCATION for every property published on DH Villas’web site.
Usually the pool is open from May to September. In any case, we recommend you to check this information at the heading POOL>OPENING PERIOD of every structure published on DH Villas’web site. For special request you can send an email to the staff at firstname.lastname@example.org.
When pets are allowed you have this information clearly mentioned at the heading PET-FRIENDLY of every structure published on DH Villas’web site. To check if additional costs are present, you can refer to the section SERVICES AT AN ADDITIONAL FEE (TO PAY AT ARRIVAL) under MORE DETAILS.
Usually bed linen and bathroom/kitchen towels are always included in the price. In any case, you can verify all details under the heading SERVICES INCLUDED IN THE RENTAL in the section MORE DETAILS.
For stays of multiple consecutive weeks, change of bed linen is provided weekly, commonly on Saturday. In case of special requests or needs, you can directly refer to the owner/responsible of the structure on spot.
All services that can be added to your booking are listed in the section TOP EXPERIENCES of DH Villas’web site: http://dhvillas.com/top-experiences/
Most of the properties are located in the countryside, not always served by public transport. To move during your stay, a car is highly recommended.
Final cleaning of the property is included in the weekly price, unless otherwise specified under the heading SERVICES INCLUDED IN THE RENTAL, in the section MORE DETAILS of every structure of DH Villas web site. If said service is not mentioned in the list, final cleaning represents an additional cost to be paid on spot at your arrival to the owner of the house. To check how much it’s due, please refer to the section MORE DETAILS>SERVICES AT AN ADDITIONAL FEE (TO PAY AT ARRIVAL).
Usually for multiple consecutive week stays, the owner provides with a little weekly tidying up (bathrooms and change of linen). Those who might require in depth cleaning can consult the price list published in the section MORE DETAILS>SERVICES AVAILABLE UPON REQUEST AT AN ADDITIONAL FEE> EXTRA CLEANING DURING THE STAY for the relative structure. This additional service can be requested and agreed upon directly on spot with the owner/responsible for the structure.
Garden and pool maintenance is provided by the owner or by his personnel. Usually these works take place early in the morning not to invade the guests’privacy. However the customer might arrange days and times for this maintenace works upon arrival, according to his own preferences and needs.
The presence of a baby cot or high chair is mentioned under the heading AMENITIES of every structure published on DH Villas’s web site. Where present, that’s usually a single item per type of equipment. In case you may want to verify their presence or ask further information on available quantities, you can always send a request to DH Villas’staff that will check with the owner the possibility to get/add a baby cot or high chair during your stay.
Somethimes the same property can offer different rental solutions thanks to its particular layout of interiors (i.e. presence of a dependance, closing of one floor or bedrooms). In such cases, they are published on DH Villas’catalogue with a double announce to give smaller groups the opportunity to book only a part of the whole structure at affordable prices and with the guarantee that no other guest will be present in the premises.
Property address is provided upon reception of the balance. You’ll be sent an email with an attached document called VOUCHER, summarizing the booking details, the street directions and giving useful contact numbers you can refer to on the day of arrival and during your stay. Before receiving the property address, it is possible to verify the exact position of the structure thorugh the apposite section LOCATION of every structure published on DH Villas’web site. Click the SATELLITE button and zoom following the red pointer indicating the house.
Keys are provided directly at your arrival in the property by the owner of the house or responsible for your welcome, who will give you also basic information for the stay.
On arrival day you should take contact directly with the owner/responsible for the structure using the numbers indicated in the voucher.
By regulations check in times are from 16.00 to 19.00, whereas check out shall be within 10.00 in the morning. For further details, visit the section HELP AND INFORMATION>TERMS AND CONDITIONS>ARRIVAL AND DEPARTURE TIMES: http://dhvillas.com/terms-and-conditions/
In case of arrivals before or after the suggested times, please send us an email to prevent any inconvenience and verify availability of the owner/responsible for the structure. For further clarifications visit the section HELP AND INFORMATION>TERMS AND CONDITIONS>ARRIVAL AND DEPARTURE TIMES: http://dhvillas.com/terms-and-conditions/
Before getting to the property, customers shall insert personal information relative to all guests staying at the property in the apposite section called “National Securty Check Form”. This form has to be filled on line on the Reserved Area of the web site, with the purpose of notifing attendance to the competent local authorities. For further clarifications visit the section HELP AND INFORMATION>TERMS AND CONDITIONS>BOOKING CONDITIONS >NUMBER AND IDENTIFICATION OF GUESTS: http://dhvillas.com/terms-and-conditions/